Terms of Service

Service Usage

You may use TryVeo to:

• Create AI-generated content (videos, images, music, voice) for personal and commercial use
• Manage your content library
• Access premium features with subscription

Prohibited Activities

You may NOT:

• Create illegal or harmful content
• Share account credentials
• Attempt to hack or bypass limitations
• Use the service for spam or fraud
• Create content that violates the AI Content Policy (see below)

AI Content Policy

TryVeo employs a multi-layered content moderation system to ensure safe and responsible use of AI generation. All content is reviewed before generation.

Strictly Prohibited

• Deepfakes — generating realistic videos depicting real individuals without their explicit consent
• Face swaps — superimposing one person's face onto another's body
• Voice impersonation — cloning or imitating real people's voices
• Misleading content — creating content that could be mistaken for real footage
• Adult content (NSFW) — sexually explicit or pornographic content
• Content promoting violence, harassment, discrimination, or illegal activities
• Content that infringes on copyrights or trademarks

Multi-Layered Moderation System

• Layer 1: Automated Prompt Filtering — all text prompts are checked by our real-time moderation system before being sent for generation. The system filters prohibited content in 3 languages (Azerbaijani, English, Russian) across categories: profanity, sexual content, violence, political/religious content
• Layer 2: AI Safety Filters — all requests are additionally checked by Google AI (Gemini) built-in safety filters, which block unsafe content generation at the model level
• Layer 3: Warning System — when potentially problematic content is detected, users are shown a warning with the option to edit their prompt
• Layer 4: Logging and Audit — all moderation checks are logged for subsequent review and audit by administrators

Severity Categories

• Critical — content is automatically blocked
• High — warning displayed, editing required
• Medium — warning displayed
• Low — informational notice

Repeated violations result in account suspension or termination. All AI-generated content must be clearly labeled as AI-generated when published.

Payment Terms

Payments and subscriptions:

• Payments are processed by Paddle.com, our Merchant of Record. By using our service, you also agree to Paddle's buyer terms
• Subscriptions auto-renew
• Prices may change with 30 days notice
• Refunds subject to our refund policy
• Service continues until end of current period upon cancellation

Trial Period and Automatic Subscription

• After the trial period ends (3 days), subscription to your selected plan starts automatically
• Your card will be charged the price of the selected plan
• You will be notified by email before the trial period ends
• You may cancel your subscription anytime before the trial period ends in account settings
• No additional charges if canceled during trial period

Intellectual Property

Content rights:

• You retain rights to videos you create
• TryVeo retains rights to platform and technology
• We may use your content for service improvement (anonymized)
• Copyright infringement may result in account suspension

Service Availability

Service disclaimers:

• Service provided "as is"
• We don't guarantee 100% uptime
• Maintenance may temporarily interrupt service
• We're not liable for data loss
• AI generation quality may vary

Termination

Termination conditions:

• You may delete your account anytime
• We may suspend accounts for violations
• Account deletion removes data within 30 days
• Unpaid bills may lead to suspension
• Serious violations lead to immediate termination

Dispute Resolution

Dispute resolution process:

• First contact our support team
• Governing law: Laws of the Republic of Poland
• Disputes resolved through arbitration
• Class action lawsuits excluded
• Statute of limitations: 1 year