Refund Policy

Refund Eligibility

Trial Period

• Cancel a Stripe trial in Billing before it ends to avoid the subscription payment. Cancellation takes effect immediately and requires no cancellation request or approval
• Existing Dodo trials keep their accepted checkout terms. Where a cancellation-request process applies, no charge is made while a request is open; a request still open after its decision deadline is approved automatically. See our Terms of Service for the existing Dodo process
• Paid subscriptions can be cancelled at any time in account settings. Cancellation stops future renewals and access continues until the end of the paid period
• Your trial end date and remaining time are shown in your account
• Cancelling renewal and requesting a refund are separate actions. Your mandatory statutory rights remain unaffected

Refunds are available in the following cases

• If service is unavailable for more than 24 consecutive hours
• Technical issues preventing service usage
• Double or erroneous charges
• Unauthorized transactions
• Post-trial refund requests are evaluated on a case-by-case basis

Refunds may be declined for

• Partially used subscription periods (evaluated case-by-case)
• Terms of service violations

Refund Process

To request a refund:

• Contact our support team at [email protected]
• Provide order number and refund reason
• Include screenshots for technical issues
• Wait for confirmation from our team

Processing estimates: support and refund review typically takes 4-7 days; complex cases may take longer and we will provide an update. After approval, funds typically appear within 5-10 business days depending on the processor and bank. These estimates do not limit mandatory statutory rights or deadlines.

Refund Timeline

Time limits for refund requests

• Monthly subscriptions: 14 days from charge date
• Annual subscriptions: 30 days from purchase
• Technical issues: 30 days from occurrence

Refund processing

• Support and refund review: typically 4-7 days; complex cases may take longer and we will provide an update
• After approval, funds typically appear within 5-10 business days depending on the processor and bank
• These are service estimates, not guaranteed settlement dates
• Your mandatory statutory rights and deadlines remain unaffected

Exceptions

Special cases:

• Gift cards are non-refundable
• Promo codes and discounts are not refunded separately
• Corporate accounts have separate policies
• We reserve the right to deny refunds in case of abuse
• Mandatory statutory rights remain unaffected; suspected abuse or service-term violations are reviewed individually

Contact for Refunds

Email: [email protected]

Subject: "Refund Request - [order number]"

Required information: Order number or transaction ID, purchase date, reason for refund, screenshots (for technical issues).

Response time: typically 4-7 days; complex cases may take longer.